Refund policy

Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. To do this, email us at hello@melavie.co.uk within those 14 days with your order number and the items you'd like to return. Please don't send anything back before contacting us. We'll reply with the return address and instructions. Once you've told us, you have a further 14 days to send the items back.

What can be returned
Items must be unused, unopened and in their original sealed packaging. For hygiene and safety reasons, we can't accept the return of skincare products that have been opened or where the seal has been broken, unless they are faulty. Gift cards cannot be returned.

Return postage
You are responsible for the cost of returning items, unless they are faulty or we sent you the wrong item. We recommend using a tracked service and keeping your proof of postage.

Refunds
We'll refund the price of the returned items within 14 days of receiving them back, or of you sending us proof of postage, whichever is sooner. If you return your whole order, we'll also refund the standard delivery charge you paid. Refunds are made to your original payment method. Your bank may take a few extra days to show the refund in your account.

Faulty, damaged or incorrect items
If an item arrives faulty, damaged or isn't what you ordered, please email us at hello@melavie.co.uk as soon as possible with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund, including any return postage. This does not affect your statutory rights.

Exchanges
The quickest way to get a different item is to return the original as above and place a new order.

Questions
For any question about returns, contact us at hello@melavie.co.uk.